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Risk and Loss Department

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07 May
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Mpilo Hospital is committed to providing a safe and secure environment for patients, staff and visitors. Our Security personnel aims to keep patients, staff and visitors safe from inappropriate behaviour such as violence and aggression.

Controlled Access

A safe hospital environment begins with controlled access. Security guards routinely check badges and credentials to ensure a visitor, patient or doctor are where they are supposed to be. A patient, for example, might not be permitted to go into a room that stores laboratory samples or personal records, and many hospitals control visitors at night or on specific high-risk wards. Security guards who find an intruder are typically charged with removing that intruder or enlisting the assistance of local police to do so. Because sensitive government data may be available at Mpilo hospital, the duty to control access to this data is much more important for Mpilo security guards than for security guards at other hospitals.

Physical Security

Security guards are charged with ensuring the physical safety of all visitors and employees at the hospital. Some private security guards may additionally be charged with ensuring the safety of a specific person or group of people. For example, a security guard might be assigned to guard the door of a high-profile veteran or a veteran who has been convicted of a crime. This job duty typically requires basic self-defense skills, and may also demand experience with guns or other weapons.

Threat Prevention and Assessment

It’s safer to prevent a threat than to tackle it after it occurs. Mpilo hospital can be targets for terrorists and other criminals, so security guards need training in threat assessment. Security guards may be required to actively seek out bombs and other dangerous devices, to search the possessions of people who visit the hospital and to coordinate with law enforcement agents.

Monitoring Equipment

Safety isn’t limited to protection from criminals. A fire, explosion or toxic leak can quickly endanger thousands of veterans. At some hospitals, security guards are required to monitor fire alarms and smoke detectors, to monitor electronic equipment and to repair broken security systems. When a piece of equipment malfunctions, security guards may be required to contact local law enforcement, to evacuate the building and to take other security precautions.